What is our return policy?
Most product retailers have an 'all sales are final' approach to customer returns. At Euro Shopper’s Stop, we offer you the option of returning items that don't meet your needs. Here is our return policy:
You have up to 14 days after you received the package to initiate your return. Your items must reach us within 14 days from the date you receive your return instructions. Items received after 14 days will not be accepted for return. We will ship late items back to you. When we receive your items, we will refund your order amount less handling fees and the original shipping charges.

To qualify for a refund, ALL items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation and all accessories. Do not mark or deface items in any manner. We will not accept returns if packaging is not in its original condition or the item shows any signs of usage - we will return such items to you. If you reject that return shipment, Euro Shopper’s Stop reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer. Due to supplier issues, on occasion we may also prevent returns on other selected products. We note any such restrictions on the product detail page.

Which products qualify for returns?
All products accept those which have wholesale, bulk-ordered and bargain deal. There are big discounts for the products in wholesale, bulk-ordered and bargain deal so therefore there is no return policy.

How do I initiate a return?
Contact us by email at returninfo@euss.biz with the order number.
We will require a reason or explanation for the return. Upon receiving your email, we will send you the return instructions within one to five business days.
Returns must reach us within 14 days from the date you receive your return instructions. For your protection, we suggest all returns be sent back by a traceable carrier. All costs related to return shipping must be paid by the customer.

After you have shipped the item, please forward the shipping tracking number and the tracking website to returninfo@euss.biz.

How do I receive the refund payment?
If you pay by wire transfer or credit card or any other payment method specified on Euro Shopper’s Stop’s site, we will pay you by Paypal, in-store credits, wire transfer. There is a $30 processing fee for refunds made by wire transfer.

Why are there processing fees for refunds made by wire transfer?
The $30 processing fee covers the wire transfer initiation fee charged by the bank.

How long does it take for my account to be credited?
Please allow 14 days after we receive the items to process your credit.

How long do I have to return a product?
You have up to 14 days after the date you received your package to initiate your return. Your items must reach us within 14 days from the date you receive the return instructions. Items received after 14 days will not be accepted for return. We will ship late items back to you.

What if I return an item after 14 days?
Due to the nature of our business, items returned after 14 days are not always marketable. Therefore, we do not accept returns that reach us after 14 days from the date you received your package.


At Euro Shopper’s Stop, we try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these return policies, so that we can continue to bring you mobile products at the lowest prices.
Thank you for shopping at Euro Shopper’s Stop!

If you have any comments or questions about Euro Shopper’s Stop's return policy, please e-mail us at returninfo@euss.biz.